購物及付款需知

感謝您選購PickyEgg尖尖蛋的產品。為確保您的購物體驗順心滿意，請詳閱以下重要資訊。

1. 發貨與配送

  • 發貨時間： 所有訂單我們均會仔細包裝後寄出。標準訂單將於下單後5-7個工作日內安排發貨。

  • 出貨安排： 我們的倉庫出貨時間為週一至週五（公眾假期除外）。

2. 商品品質保證
我們嚴守「零雞蛋」承諾，在出貨前會逐一檢查商品。萬一您收到瑕疵品，請於收貨後7日內聯絡我們的客服，我們將為您安排退換事宜。

3. 預購商品說明
請注意，預購商品有斷貨之可能。若發生此情況，我們將透過訂單留言或電郵通知您，並為您安排改訂或退款。

4. 門市與網購價格
我們設有門市，但因線上營運成本較低，網購價格更為優惠，敬請把握。

5. 付款方式
我們提供多種安全便捷的付款方式，且不收取任何附加費用：

  • 信用卡 (VISA/MASTER/AMEX)：透過Stripe加密支付系統處理，安全可靠。

  • 轉數快 (FPS)

  • Alipay HK / WeChat Pay / PayMe

6. 訂單條款

  • 訂單接受： 本網站保留訂單的最終接受權。若因特殊情況無法接受您的訂單，我們將主動與您聯繫。

  • 合併訂單： 如欲購買多樣產品，請務必於同一購物車內一次過結帳，系統無法於事後合併不同訂單或付款。

  • 更改或取消訂單： 如需更改或取消已提交的訂單，請於下單後24小時內致電或WhatsApp至 +852 5313 5361 與我們的客服聯絡。逾期申請將視實際貨況處理，PickyEgg尖尖蛋保留最終決定權。

Shopping & Payment Information

Thank you for shopping at PickyEgg. To ensure a smooth experience, please review the following important policies.

1. Shipping & Delivery

  • Dispatch Time: We carefully pack all orders before shipment. Standard orders will be dispatched within 5-7 business days after payment is confirmed.

  • Warehouse Schedule: Our warehouse processes shipments from Monday to Friday (excluding public holidays).

2. Product Quality Assurance
Upholding our “Zero Tolerance” promise, we inspect every item before dispatch. If you receive a defective product, please contact our customer service within 7 days of receipt to arrange a return or exchange.

3. Pre-order Items
Please be aware that pre-order items are subject to stock availability from suppliers. In the rare event of a stock shortage, we will notify you via order message or email and arrange an alternative order or a full refund.

4. Online vs. In-Store Prices
We have physical stores; however, due to lower operational costs online, our web prices are more competitive.

5. Payment Methods
We offer multiple secure and convenient payment options with no additional fees:

  • Credit Card (VISA/MASTER/AMEX): Processed securely via the encrypted Stripe payment gateway.

  • Faster Payment System (FPS)

  • Alipay HK / WeChat Pay / PayMe

6. Order Policies

  • Order Acceptance: Our website reserves the right to refuse any order. If we cannot accept your order for any reason, we will contact you promptly.

  • Order Merging: Please ensure all items are checked out in a single transaction. Our system cannot merge separate orders or payments after they are placed.

  • Order Modifications/Cancellations: To modify or cancel a placed order, please call or WhatsApp us at +852 5313 5361 within 24 hours of order placement. Requests made after this period will be handled subject to stock availability, and PickyEgg reserves the final decision.

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